1. Create an account to access Saved Items:

    • Organize products and looks.
    • Share your list with family and friends.
    • Purchase products at a later date.
×

You have no items in your shopping cart.

Misha Collection

Returns & Exchanges


 
Australian customers please ensure you return your item within 14 days of receipt of the order.
International customers please ensure you return your item within 21 days of receipt of the order.
We will gladly accept return of full price, unworn, unwashed, unmarked, unaltered and undamaged merchandise.Items must be in original condition and all tags must be attached. All garments are dispatched with attached tags. If the tag is removed, the item no longer qualifies for return, so please leave all tags on until you are satisfied with your purchase. All bodysuit are dispatched with hygiene stickers. Any bodysuit returned without the hygiene sticker will not be accepted back to us.
 
* Any garments returned to us with stains (ie. makeup/ fake tan/ any other markings or stains) or garments that have been dry cleaned or damaged in any way cannot be refunded or exchanged.Garments that have a strong odour of perfume/washing powder or similar impregnated will not be accepted back.  Misha Collection reserve the right to deny a refund, credit note or exchange if the merchandise does not meet our returns policy requirements once assessed. 
 
* Misha Collection recommends sending return parcels via registered post/express post with tracking as we are not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Misha Collection will not be held accountable for any losses.
 
* We dont supply return labels. Return shipping is at the customers expense.
*Australian customers must return their items within 14 days of date of receipt of their order.

* International customers must return their items within 21 days of date of receipt of their order.
Australia Post ONLINE PARCEL RETURNS
Return your parcel in 3 easy steps!
Click this linkhttps://returns.auspost.com.au/misha-collection-returns  and follow these steps:
1. Enter your details and payment. 
2. Print your label at home, work or at a nearby Post Office.
3. Post your parcel.  
Flat Cost: AUD $11.00 
 
* GOLD BY MISHA - garments are required to be sent back to us in the original box, including the hanger and garment bag.
* PRE ORDER Gold - items cannot be refunded. These items are made specifically per order and if returned a credit note will be issued.
* MISHA COLLECTION main range garments must be sent back in the box preferably.
* UNCLAIMED ITEMS: Please note that if a parcel returns to us as 'UNCLAIMED' or 'REJECTED' you will receive a credit note. Unclaimed or rejected parcels do not qualify for a refund.
Please DO NOT include any credit card details on Returns Forms or in emails.
 
If you would like to return an item, please send it to: 
UNIT 3, 8-14 MELVERTON DRIVE, HALLAM VIC, 3803 AUSTRALIA
 

DOWNLOAD OUR RETURNS FORM:
RETURNS FORM 

 
* An RA (Return Authorisation) is NOT required in order to return an item, unless faulty. 
 
* Please ensure you have completed the RETURNS FORM prior to returning any item. If your returns form is returned blank or incomplete (ie. not clearly indicating if you are seeking a refund, credit note or exchange) you will be given an automatic e-voucher/ credit. If you do not tell us, we cannot know your request and therefore we will provide you with a credit note that is valid for a period of 12 months from the date it is processed.
  
* GOLD BY MISHA - garments are required to be sent back to us in the original box, including the hanger and garment bag. PRE ORDER Gold items cannot be refunded. These items are made specifically per order.
 
* MISHA COLLECTION main range garment do not need to be sent back in the box, however please ensure the garment is safely packed.
 
* If you need to return an incorrectly shipped or faulty item, please contact us as soon as you recieve the item to request authorisation to send back to us. We can only compensate you for the return postage cost if you have firstly advised us of the issue/fault and received authorisation for the return, so please ensure this is done before you send any items back to us. 
 
 
Once your order has been received at our warehouse you will be notified via email, and your request processed.
We offer free shipping for the first time exchange, for any second exchange shipping is at the customers expense.
 
* REFUNDS:  Please allow up to 5 business days for your refund to be processed and up to an additional 5 days for the funds to reach your account depending on your payment method.

* CREDIT NOTES:  Please allow up to 5 business days for processing.
 
* Australian customers have 14 days in which to return their item from date of item receipt.
  
* FULL PRICED items that are returned to us outside of the 14 day RETURNS TIMEFRAME but within 30 days of date of purchase, will receive a credit note as long as the item/s are in original condition.
 
* SALE and FULL PRICED items that are returned outside of the 30 day timeframe from date of receipt, will NOT be accepted and will be returned to the customer. 
 
 
Overseas customers must notify Misha Collection that they are returning their item within 14 days of receipt and the item must be received back within 21 days of the day the item was received (Not date of purchase).
 
* If items are returned to us after the 21 day timeframe has elaspsed and up to 30 days from date of receipt a credit note will be processed as long as the item/s are in original condition.
* Items returned to us after 30 days of original receipt will not be accepted and if returned we will ask you to provide payment for shipping the item back to you.
 
* If a customer does not claim their item and the item is 'returned to sender' a credit note will be processed for the transaction.
 
* Shipping is non refundable and we do not supply return labels. Return shipping is at the customers expense.
* Faulty garments - Authorisation must be received before a garment can be sent back. We will not be held liable for postage costs if you return an item without authorisation.
 
We strongly recommend 'tracking' be purchased for all returns as we will not be held liable if your item is not received.
 
* Please note that if you are returning items to us from an international location a Customs Declaration form must be completed and placed on the package.  It is also very important that you label the items as 'returned goods'.  Failure to do so will result in the package being held in customs with charges applied for customs duty. The parcel will not be released and forwarded to us unless you the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept.
 
UNCLAIMED or REJECTED PARCELS:   
Parcles that are returned to us as 'Unclaimed' or 'Rejected' by the customer on delivery will not be refunded. The customer will be issued with a credit note valid for 12 months.
We provide full tracking for all parcels (via email alert) and it is the responsibility of the customer to 'track' their item and ensure they are available to sign for the parcel on delivery and/or pay any duties and taxes on the order.
 

DOWNLOAD OUR RETURNS FORM:
RETURNS FORM 

Please complete form with your name and order number. Monies will be refunded back into the account used to make the original purchase. Shipping costs are non refundable.
 
* Items that have been worn will not be refunded unless a manufacturing fault is determined. Sale items will not be refunded unless faulty.

* Refunds are processed as reversals of the original payment, ie. If paid via credit card, we will refund to the same credit card. If paid via PayPal, we will refund to your PayPal account.
 
* We cannot exchange or refund items purchased through our stockists or other online retail stores. Items must be returned to the original place of purchase.
 
* Gift Cards/e-Vouchers/Credit Notes are non refundable. If an item is returned that was originally purchased using either of these a reversal will be processed.
 
* We do not refund against Gift Cards, Credit Notes or E-Vouchers.
 
 
 
* Valid for 12 months

* Please note, store credits are applied to the account registered with the same email address used to place your order.

* Store credit cannot be applied to cover postage costs.

* Once store credit has been issued, that value can not be changed to a cash refund. 

If you are a registered customer then the credit amount will be applied to your account.

If you checked out as a guest then you will recieve an email with credit voucher code.

If you wish to exchange your purchase for another item (excluding exchanges for size or color) we will provide you with a credit note to be used against a new purchase. Any additional payment can be made at checkout, as per a new order. 
 
* All credit notes have an expiry date of 12 months from the date they are generated. Any additional payment can be made by completing payment details as per a new order.
 
* We offer free shipping for the first time exchange, a second exchange is at the customers expense.

 

 
If you return a SALE item you will receive a credit note to use on future purchases. We advise customers to choose carefully, as sale items will not be refunded unless deemed faulty.
 
* Credit notes are valid for 12 months. 
 
* If you wish to exchange for another item, you can use this Credit Note to purchase the new item/s and if additional payment is required for the new item this will be paid at checkout. 
 
* Credit Notes are processed according to the amount of the items less any promotional discounts etc. 
 
* We do not refund on sale items for change of mind.
 
* Items purchased at our Warehouse sales are FINAL SALE.
 
 
 
We thoroughly inspect all garments prior to dispatch and advise customers to contact us within 48 hours of receipt of their garment if they suspect that an item may be faulty. If possible we also request that the customer send us an image of the 'fault'.
 
Please ensure that you have notified us that you are returning a faulty item and that you have completed the Returns Form correctly. If you need to return a faulty item please contact us and request authorisation first. 
 
We will not be liable for compensating you for the return postage cost if you have firstly not advised us of the issue/fault and received authorisation for the return. We will send you a return label if a garment has been identified as faulty or potentially faulty. (Australian customers only) US customers will be advised of a return address within the US where to send their items.
 
If a customer wears a garment even though it shows signs of 'fault' the customer has accepted the item in the condition it was received and the item is no longer eligible for refund or exchange. Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying you of the outcome will be sent within 5 days.
 
* Goods are deemed faulty if:
a) the goods are damaged when the customer receives them
b) the goods show a distinct manufacturing fault
 
* Garments damaged while being tried on will not be refunded or exchanged.
 
* Garments that have been dry cleaned, altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused.

* Please note that garments that are damaged as a result of wear and tear are not considered faulty.