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International Returns

All returns are to be shipped back to:
UNIT 3, 8-14 MELVERTON DRIVE, 
HALLAM VIC, 3803 AUSTRALIA

DOWNLOAD OUR RETURNS FORM: 
 
Please complete the RETURNS FORM prior to returning any item.

Please ensure your return arrives at our warehouse within 21 days of the receipt date of the order.

We will gladly accept return of full price, unworn, unwashed, unmarked, unaltered and undamaged merchandise. Items must be in original condition with all tags attached.  All garments are dispatched with attached tags and hygiene stickers if applicable. If the tag or hygiene sticker is removed, the item no longer qualifies for return.

Any garments returned to us with stains (ie. makeup/ fake tan/ other markings) or garments that have a strong odour (perfume etc) or have been dry cleaned or damaged in any way will not be accepted for return. Misha Collection reserve the right to deny a refund, credit note or exchange if the merchandise does not meet our returns policy requirements once assessed.

An RA (Return Authorisation) is not required in order to return an item unless faulty.

Full priced items returned to us outside of the 21 day timeframe but within 30 days of receipt will receive a credit note as long as the item/s are in original condition. Items received after 30 days from date of order receipt will not be accepted.

Please note that you must complete a Customs Declaration form and place it on the package.  It is also very important that you label the items as 'returned goods'.  Failure to do so will result in the package being held in Australian customs for a lengthy period of time before being released.

We recommend sending return parcels with tracking. Misha Collection will not be held accountable for any losses incurred if parcels go missing.

We do not supply return labels. Return shipping is at the customers’ expense unless the garment is faulty or we have sent an incorrect item. You must contact us immediately to receive authorisation for any such return.

GOLD BY MISHA - garments are required to be sent back to us in the original box, including the hanger and garment bag.

MISHA COLLECTION main range garments must be sent back in the box preferably.

UNCLAIMED/REJECTED ITEMS: Please note that if a parcel returns to us as 'UNCLAIMED' or 'REJECTED' you will receive a credit note. Unclaimed or rejected parcels do not qualify for a refund.

CUSTOMS CHARGES / TAXES :It is up to the customer to familiarise themselves with their country’s import taxes/customs charges prior to placing the order. An international order cannot be confirmed unless the customer agrees to our terms and conditions that specifically advises that additional charges may apply.

If you have paid duties/taxes in order to have your parcel released, please check with your local customs office as you may be able to claim these back if you return the item. 

Please DO NOT include any credit card details on Returns Forms or in emails.

 
Once your order has been received at our warehouse you will be notified via email, and your request processed.
We offer free shipping for the first time exchange, for any second exchange shipping is at the customers expense.
 
* REFUNDS: Please allow up to 10 business days for your refund to be processed and up to an additional 5 days for the funds to reach your account depending on your payment method.

* CREDIT NOTE: Please allow up to 7 business days for processing.
 
 
Please complete the RETURNS FORM with your name and order number.. Monies will be refunded back into the account used to make the original purchase. Shipping costs are non refundable.
 
* Items that have been worn will not be refunded unless a manufacturing fault is determined. Sale items will not be refunded unless faulty.

* Refunds are processed as reversals of the original payment, ie. If paid via credit card, we will refund to the same credit card. If paid via PayPal, we will refund to your PayPal account.
 
* We cannot exchange or refund items purchased through our stockists or other online retail stores. Items must be returned to the original place of purchase.
 
* Gift Cards/e-Vouchers/Credit Notes are non refundable. If an item is returned that was originally purchased using either of these a reversal will be processed.
 
* We do not refund against Gift Cards, Credit Notes or E-Vouchers.
 
 
Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or if the item otherwise shows signs of wear. Soiled or worn items will not be accepted for a return and will be returned to the customer. 
15% off promotion for new customer is not valid on Swimwear.
 
PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS ON THESE ITEMS. THE ITEMS SOLD AS ONLINE WAREHOUSE ITEMS HAVE BEEN SIGNIFICANTLY REDUCED IN PRICE AND ARE THE SAME ITEMS AVAILABLE AT OUR PHYSICAL SITE WHERE WE REGULARLY HOLD OUR WAREHOUSE SALES. THEREFORE THESE ITEMS MAY HAVE SLIGHT MARKINGS OR STAINS WHICH CAN BE REMOVED WITH DRY CLEANING.
PLEASE ALSO NOTE THAT ITEMS SOLD AS ONLINE WAREHOUSE SALE ITEMS WILL BE DESPATCHED WITHIN 7 BUSINESS DAYS.
If you wish to exchange your purchase for another item (excluding exchanges for size or color) we will provide you with a credit note to be used against a new purchase. Any additional payment can be made at checkout, as per a new order. 
 
* All credit notes have an expiry date of 12 months from the date they are generated. Any additional payment can be made by completing payment details as per a new order.
 
* We offer free shipping for the first time exchange, a second exchange is at the customers expense.
 
If you return a sale item you will receive a credit note to use on future purchases. Credit notes are valid for 12 months. 
We advise customers to choose carefully, as sale items will not be refunded unless deemed faulty.
 
* We do not refund on sale items for change of mind. We offer a credit note on all returned sale items. If you wish to exchange for another item, you can use this Credit Note to purchase the new item/s and if additional payment is required for the new item this will be paid at checkout. 
 
* Credit Notes are processed according to the amount of the items less any promotional discounts etc. 
 
* Items purchased at our Warehouse sales are FINAL SALE.
 
 

We thoroughly inspect all garments prior to dispatch and advise customers to contact us within 48 hours if they believe that their item may be faulty. If possible we also request that you send us an image of the 'fault'.

Please ensure that you have notified us that you are returning a faulty item and sought authorisation for the return.

US customers will be advised of a return address within the US where to send their items. All other customers will be addressed on a case by case basis.

If garment is worn even though it shows clear signs of 'fault' the customer has accepted the item in the condition it was received and the item is no longer eligible for refund or exchange. Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying you of the outcome will be sent within 5 days.

Garments damaged while being tried on will not be refunded or exchanged.

Goods are deemed faulty if:
a) the goods are damaged when the customer receives them
b) the goods show a distinct manufacturing fault

Garments that have been dry cleaned, altered or garments that have any attempt at repair made by the customer or registered alteration specialist do not qualify for return.