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Shipping & Delivery

Shipping Cost and Delivery Timeframes

ALL DELIVERY TIMES ARE APPROXIMATE. DURING SALE TIMES, DESPATCH MAY BE SLIGHTLY DELAYED.

Processing delays within the destination country may affect our delivery guide. All orders placed by 2pm local time (AEST) are despatched same day (Exclusions Apply - eg Pre Orders)

Please Note: no changes to orders can be made once an order is placed.

Express Delivery (New Zealand) $12.95, 2-4 business days (FULLY TRACKABLE) All parcels require signature on delivery. If this is overriden by the customer Misha Collection will not be held liable for any losses.

AUSTRALIA POST - International Express Courier Delivery, 4-7 business days approximately, $19.95 USD/ € Free/ £ Free (FULLY TRACKABLE). ADDITIONAL DAYS MAY BE REQUUIRED FOR CUSTOMS PROCESSING IN RELEVANT COUNTRIES.All parcels require signature on delivery. If this is overriden by the customer Misha Collection will not be held liable for any losses.

U.S Only -  International Express Courier Delivery, $19.95 USD, 4-7 business days approximately (FULLY TRACKABLE)All parcels require signature on delivery. If this is overriden by the customer Misha Collection will not be held liable for any losses.

U.S Only -  DHL Express, $49.95 USD, 2-3 business days - (This option is not available during the Xmas / New Year period and during our ONLINE WAREHOUSE SALES) All parcels require signature on delivery. If this is overriden by the customer Misha Collection will not be held liable for any losses. Orders can be tracked via the DHL Express website.

UK -  FREE Express Shipping via Australia Post. All parcels require signature on delivery. If this is overriden by the customer Misha Collection will not be held liable for any losses. The UK Government collects duties and taxes on imported items and we advise to check your country's thresholds prior to placing your order.

Europe -  FREE Express Shipping via Australia Post. 3-7 business days arrpximately plus customs processing.  *Excludes shipping to Russia, Georgia, Armenia, Azerbadjian and Ukraine. Please visit your contry's postal webstie for more information. All parcels require signature on delivery. If this is overriden by the customer Misha Collection will not be held liable for any losses. Many countries collect duties and taxes on imported items and we advise to check your country's thresholds prior to placing your order.

We do not ship to any African countries.

ID REQUESTS - WE MAY AT TIMES REQUEST CUSTOMERS TO SEND THEIR ID PRIOR TO DESPATCHING THEIR ORDER. ID REQUESTS ARE AT THE DISCRETION OF MISHA COLLECTION AND SERVE TO PROTECT BOTH THE COMPANY AND THE CUSTOMER FROM FRAUDULENTLY PLACED TRANSACTIONS.

Please note that processing of parcels once they arrive in the destination country can be delayed for many reasons such as customs processing. Delays do regularly occur in many countries.

Please Note : if a customer overrides the required 'signature on delivery' by requesting a parcel to be left at their property Misha Collection will not be held accountable for parcels that have gone missing due to customer intervention whilst the parcel is in transit.

You can track your order by clicking: www.auspost.com.au/track or via the DHL Tracking site.

 

International Customs Charges

The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur. These costs outside of our control. Please ensure you familiarise yourself with your country's customs charges and levies prior to placing an order. These duties are charged once an order reaches its destination (delivery country) and vary with each country.

Duties/taxes will vary widely from country to country. We recommend contacting your local customs office before ordering to avoid any unforeseen charges.

You may be able to claim back any duties and taxes paid at your local customs office if you return an item. Please contact your country's customs office for more information.

 We strongly recommend 'tracking' be purchased for all returns as we will not be held liable if your item is not received. A Customs Declaration form must be completed and placed on the package. It is also very important that you label the items as 'returned goods'. Failure to do so will result in the package being held in customs with charges applied for customs duty. The parcel will not be released and forwarded to us unless YOU the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept.
PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending as a gift to the recipient.

 ID REQUESTS - WE MAY AT TIMES REQUEST CUSTOMERS TO SEND THEIR ID PRIOR TO DESPATCHING THEIR ORDER. ID REQUESTS ARE AT THE DISCRETION OF MISHA COLLECTION. AND MAINLY APPLIES TO NEW CUSTOMERS

Pre-order Items

Please note that items purchased on PRE ORDER will be despatched wthin 24 hours of the item being received into our warehouse.

 International Customers Only - If you have placed an order containing multiple items as well as a pre order item this order will only be despatched when the pre order item becomes available. If you require the items that are in stock to be sent immediately please place separate orders.


PLEASE ALSO NOTE THAT ITEMS SOLD DURING OUR ONLINE WAREHOUSE SALE  WILL BE DESPATCHED WITHIN 7 BUSINESS DAYS.

Important Information

If a customer has chosen to alter the delivery address after an order has been placed, submitted a redirection or requested a ‘safe drop’ the agreement is between you and the relevant postal service. Misha Collection takes no responsibility for any lost or damaged items due to the use of this service. 

* Cancellation of pre-order items that have already gone into production will result in an automatic e-voucher/ credit (valid for 12 months)

* We do not provide 'return labels'. Customers must return their items for refund or exchange at their own expense.

* Customers are provided with tracking email alerts on despatch of their order and are responsible for tracking their items. Misha Collection is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

* Shipping charges are non refundable unless the item is faulty.

* We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, adverse weather, power outages, delays within a country of destination, loss of internet services, etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings.

* Delivery delays may occur during the Christmas, New Year and Easter periods due to Australian public holidays. Please check local and international delivery schedules. Other public holidays during the year such as Anzac Day, Queens Birthday, etc, will mean that no parcels are despatched on that day.

WE RESERVE THE RIGHT to cancel any order, at which time we will immediately notify this action by e-mail, using the details provided. We will refund all monies paid using the original method received.

UNCLAIMED or REJECTED PARCELS:

Parcels that are returned to us as 'Unclaimed' or 'Rejected' by the customer on delivery will not be refunded. The customer will be issued with a credit, note valid for 12 months. 

We provide full tracking for all parcels (via email alert) and it is the responsibility of the customer to 'track' their item and ensure they are available to sign for the parcel.